Frequently Asked Questions
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
If you wish to cancel your order before it leaves our studio please contact us as soon as possible. We can’t guarantee that we’ll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers’ way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking here.
If you wish to cancel your order before it leaves our studio please contact us as soon as possible. We can’t guarantee that we’ll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers’ way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking here.
What happens if I enter the wrong Information?
If you have provided incorrect or incomplete information such as delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can change your information before shipping your order.
Unfortunately if the incorrect information affects the delivery of your package and your order has already shipped before you contact our Customer Service, as a customer you’re responsible for the extra costs that may occur.
Can I make changes to my Order after I have made payment?
We can make changes to your order after payment has been completed providing that the order has not been made or shipped.
Please contact us as soon as possible.
How can I track my order?
You will receive an email with a tracking link as soon as your order leaves our studio. Just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.
I didn’t receive an order confirmation
You will receive your order confirmation by email or SMS ( if option selected at checkout). If you haven’t received it, just double check to make sure it didn’t land in your Junk folder, as emails sometimes end up there by accident.
If you still cannot locate Please contact our customer services and we will resend the email. We will also confirm the email address that it was sent to.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How do I exchange an item?
If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.